Returns Policy

 

If you would like to return or exchange your purchase for any reason, please follow the following returns procedure:

 

1.            Returns or exchanges are accepted on goods within 14 days from the date of Purchase. Items must be in original condition and must not have been worn, altered or washed.  All tags must remain in place including garment tickets and barcodes and we ask that you take care to protect your item when posting.

 

2.            Email us at info@yourworkwear.com.au or call us on 1800 615 763 to let us know you are returning a product.  This will allow us to pull your order out and keep aside for your return.  We can also put aside the product item you wish to exchange up or down too, to ensure stock is available to send back to you, promptly.  Alternatively, please complete the form included with your original parcel and indicate whether you require a refund or wish to exchange your item and Post back.

Refunds will be credited to your original method of payment. 

 

3.             We recommend that your send your returns in an Australia Post Satchel and this includes a Parcel tracking Service, as we do not accept responsibility for lost items.

 

4.            Returned parcels to:

Your Workwear Returns

Post Office Box 943,

Cooma, NSW, 2630 Australia

 

5.            Once the item(s) have been received and cleared processing, you will either receive your new item(s) in exchange, or your credit or refund, as you have nominated.  Refunds are processed for the cost of your Original Purchase and exclude shipping costs. Your refund is paid directly to the credit card used for your original purchase.  You will receive an email notification of this transaction.

 

6.            Your own return postage costs are not refundable. Refunds do not apply to items purchased on clearance or on Sale.  Where we cannot offer another size of the same product on clearance or sale, a voucher is sent to you at the value of your original purchase.

 

7.            If you choose a credit note, a copy of this voucher will be mailed to you.

 

8.            We recommend that you try-on your garment as soon as you receive it.  This will ensure that sufficient time exists to return/exchange the items within the required 14 day period from purchase.

 


 

 

          

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